Frequently Asked Questions
Find answers to common questions about our products, returns, and more. Can't find what you're looking for? Contact our support team.
What is your return policy?
We offer a 30-day return policy for most items. Items must be in their original condition and packaging. Some items like personalized products or opened software may not be eligible for return.
How do I start a return?
Contact our customer service team with your order number and reason for return. We'll provide a return authorization and shipping label if applicable.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method.
Are your products compatible with my device?
Each product page includes detailed compatibility information. If you're unsure, contact our support team with your device model and we'll help you find the right product.
Do you offer warranties?
Most products come with manufacturer warranties. We also offer our own warranty on select items. Check the product page for specific warranty information.
Are your products new or refurbished?
All products are brand new unless specifically marked as refurbished or open box. Refurbished items are clearly labeled and come with our satisfaction guarantee.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and PCI-compliant payment processing. We never store your full credit card information on our servers.
Can I pay with multiple methods?
Currently, we only accept payment with a single method per order. You can split payments between different cards through your payment provider if they support it.
Do I need an account to shop?
You can browse and shop as a guest, but creating an account allows you to track orders, save addresses, and access exclusive deals.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Contact our support team immediately if you need to make changes.
How do I get technical support?
Contact our technical support team through the contact form, email, or phone. Please have your order number and device information ready.
Do you offer setup assistance?
Yes, we provide setup guides for most products. For complex setups, our technical support team can provide step-by-step assistance.
What if my product is defective?
If you receive a defective product, contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
Still Need Help?
Can't find the answer you're looking for? Our friendly support team is here to help.