Returns & Exchanges
24-HR Return Policy
Village Tech Returns Policy
At Village Tech, we prioritize the quality and freshness of our products. Due to the perishable nature of our items, we cannot accept returns on any products that have been opened or tampered with. However, we are committed to customer satisfaction and will gladly refund or replace any defective products.
24-Hour Return Policy
You have 24 hours after receiving your item to request a return for defective products.
Eligibility for Return
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unopened and unused.
- Include tags and original packaging.
- Have the receipt or proof of purchase.
Initiating a Return
To start a return, contact us at info@villagetech.co.zw within 24 hours of receiving your item. We will provide you with a return shipping label and instructions on how to send your package. Please note, items sent back to us without first requesting a return will not be accepted.
Return Address
Speke and Avenue
Harare CBD
Harare, Zimbabwe
You can always contact us for any return questions at info@villagetech.co.zw.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items
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If you have questions or concerns about your specific item, please get in touch.
Exchanges
The fastest way to ensure you get what you want is to return the defective item, and once the return is accepted, make a separate purchase for the new item.
Refund Information
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method or provided with a voucher within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at admin@villagetech.co.zw
Need Help?
For any questions about returns or exchanges, please contact our customer service team.
Contact Us
- Harare Agent 1: Gelfand House
[SHOP NO.2|Corner First Street & Speke Avenue]
+263 777 430 8055 - Harare Agent 2: Eastgate Mall
[SHOP NO.31|CNR S.Mujoma Street & Robert Mugabe Road]
+263 779 005 588 - Mutare Agent 1: Inbred Mall
[SHOP NO.4|64 Hebert Chitepo Street]
+263 7843 271 133 - Mutare Agent 2: Village Market
[SHOP NO.6|52 & 53 Second Street]
+263 779 000 061 - info@villagetech.co.zw
Payment Methods
We accept various payment methods to make your shopping experience convenient.